Frequently Asked Questions
Everything you need to know about shopping with Bata
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your delivery status.
What is the return and exchange policy?
We offer a 30-day return and exchange policy for all unworn items in their original packaging. You can initiate a return through our website or visit any Bata retail store.
Does Bata offer a warranty on footwear?
Yes, we provide a 90-day manufacturing warranty on all footwear. This covers defects in materials and workmanship but excludes normal wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I find the right shoe size?
You can refer to our comprehensive Size Guide available on every product page. We recommend measuring your foot length in centimeters for the most accurate fit.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement or until they are processed for shipping. Please visit the 'My Orders' section to check your cancellation eligibility.